Terms & Conditions
City Eyez is a leading service provider in the IT industry, providing the best of facilities at competitive market rates. However, recent detection of misuse of our services have compelled us to take action against the violating clients and also lay down a few terms and conditions.
We own the sole rights to discontinue the services or deny access to anyone who fails to comply with the rules implemented by us, without any warning or prior notice. The payments received from the violating parties in such cases are also non-refundable.
The Terms and Conditions to be followed have been listed below:
Misuse of the allotted server space, bandwidth are prohibited and penalty will be charge.
Distribution of free email IDs to any person other than the ones related to the website owner or the company automatically gives are prohibited, penalty will be charge to those users
Incase of misuse of allotted email ID space, we will have the rights to diminish the space provided for one email ID.
All disputes are subject to Bangalore – INDIA , jurisdiction only.
Misuse of bandwidth will lead a client to be entitled for lesser bandwidth in future or account would be suspended or deleted.
Any illegal activity detected on a website will lead to sealing of the same by us with immediate effect, as per the IT rules laid out by the Indian and International IT Act.
Intentionally tampering (Hacking or sending virus) of our server by a client will see the account suspended.
Customers are advised to maintain their own data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important data. You can take your mail backup by forwarding the mail id to other email id and by using outlook of local computer.
For safety reasons, we urge our customers not to divulge the password of their e-mail/hosting/ftp accounts to anyone. In cases where passwords and usernames are to be given to our employees, we suggest to change the password immediately. In every 15 days you have to change your all password for security reason
There is no provision of refund in City Eyez for any products under any circumstances.
In any circumstances money refund is not possible.
Customers should also maintain their payment confirmation details that have been paid to us for activation of the orders. It is also advisable to maintain the backup of our first mail which is sent to you after activation of your order and contains your User ID and password. By using the details provided, we will be able to provide you Technical/Billing support and activation/renew/control panel/reset password facility etc.
Hereby we would like to update that we have stopped all kinds of instant order activation of hosting and instant registration of domains. We have taken this step due to various fraud and hacking activities are going on in cyber world. Please ignore such type of wordings if it is mentioned in any WebPages in our website. We have to check manually the payment, domain's availability and all the credentials of the client to activate any order or register any domain. The order activation and domain registration will or might take little more time due to all kinds verifications and manual checking of the date provided by the client for the same. We hope you can understand the emergency and criticality of the cyber law and will co-operate us to the maximum level.
Unfortunately if website/server etc will down then we are not responsible for any losses face by client.
If you have made the payment by the payment gateway and the payment gateway company has declared your payment as fraud then your account will be suspended and the domain name will be deleted immediately with out any prior notice. if you are making the payment by offline once again or you are clearing your payment by speaking with payment gateway company then we will reactive the hosting and reregister the domain if the domain name is available. Reregistration and hosting activation will be done after getting the payment confirmation only. With in this time if the domain will registered by any other company then City Eyez will not be liable or responsible for that loses.
For plan details and services provided by City Eyez , please refer to the website as the most valid reference. Any commitment made by our employees over chat/phone/mail or by any other mode, which is not mentioned in our website, will not be abided.
We suggest all our clients to use our 7 days trial before purchasing any package. This will help to avoid post-purchase problems.
City Eyez would like to announce that any one mis-behave or using abuse languages to our employee then we will suspend or delete his/her account without any priority notice, and he will not get any refund and further support from City Eyez any point of time. For this City Eyez is not responsible. City Eyez have full rights to take action against that client/visitor. Client/Visitor has to pay Rs.5000/- or 100 USD fine or penalty for each abuse word.
If you have taken any free domain from us with any package, then at the time of changing the server from City Eyez, you need pay the domain price extra. If you are hosting your domain in any other server with out informing to our billing team by raising a ticket then you must have to pay 5 times more of the domain price.
Please take the back up of all your data before changing Name Server (DNS) of your Domain. We will delete all your data automatically if you will change your Name Sever. To reduce server burden we will delete all data of the Domain which name server is not pointing to our server. So City Eyez will not responsible for any loss of data if you changed Name Server of your Domain for single time also.
If any client is not using the hosting service from City Eyez, it is mandatory for the client to send the cancellation request in company latter head to billing department by post or courier. Failing with the same City Eyez will be charging the renewal amount every year.
Hereby we would like to update that City Eyez will not be responsible if any one else book the domain globally within the period of order activation. If any domain gets registered else where globally with in that period and payment is done you can avail other domain name. There will not be any refund for the same. It is the sole responsibility of the customer and not City Eyez and if once order is activated then payment cant be refund under any circumstance.
If City Eyez is not having customers correct contact detail and phone number then City Eyez is having full rights to suspend and delete the account with out any intimation.
Before any order activation City Eyez is having ful rights to verify the clients.
Any issue which is not related to server and can be solved by the customer himself then it will be charge 99/- per minute if its handling by City Eyez.
If any client knowingly and intentionally misusing the manpower, resources of company or time of any support employee of City Eyez then the client has to pay fine of 99/- per minute with late fee of 500/- per month. The same rule is applicable even if the problem from client side is there and Client is wasting unnecessary time of our employee.
If you need SLA then you have to go for individual dedicated server products.
If you are uploading audio and video file and heavy size file then you have to pay penalty per MB 500 per month.
All issue will be respond on the basis of Que. If you need first respond then place a order for Assign an Account Exec as a add-on product.
As per the website content and Package mentioned in the City Eyez website, at the time of order placed, if any client is using more than the specified limit in his package for his domain then the client is entitled to pay the fine of TEN times more of the amount which is mentioned in the extra resource page with late fee of 15% of high usage price per month. Before using high resources, you have to upgrade your package. After used more resources, you cannot change or upgrade the package. First you have to clear all your old dues of over usage / renewal and then you can change the package. After the expiry of your domain, if you did not renew your package from us or you moved your website from City Eyez then also you have to pay the fee of high resources used with last pending fee if any.
Late fee is minimum 500/- per month for delay payment or 15% of sum amount per month, if the product price is more than 5000/-
City Eyez is not using any incoming E-Mail ID for Billing, Technical Support, Renew, Refund, Complain or any other issue. So if any one contacting us by mail then City Eyez is not responsible to give reply. For any type of issue please raise a ticket from www.cityeyez.com
Spamming, Copyright infringement, Illegal contents are strictly prohibited. If found violating a charge of 50,000 will be levied as penalty.
In case of any tampering done to our network security, we will take an immediate action against the respective hosting account
Unsolicited commercial advertisements (spam) are not allowed in e-mail IDs and may result in cancellation of the account.
Abuse of Traffic:
If any customer violates the company's policies in site transfer or misuse of bandwidth is preheated, City Eyez can decrease its allotted Traffic quota or suspended his account with out any prior notice.
Abuse of Space:
As per our policies, at least 90% of your web pages (HTML) must be "Linked" with files (.GIF, .JPEG, etc.) which is stored in our server. Web space must not be used by your visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing propose are subject to deletion of files otherwise we will cancellation the account without prior notice.
Customers can not run IRC, bots or clients on servers.
Customers are also prohibited from running Bulk Emailing, Unsolicited Emailing, Newsgroup Spamming, Pornographic Content, Illegal Content, Copyright Infringement, Trademark Infringement, Warez, Cracks, and Software Serial Numbers.